Alcatel Lucent SP1N-OS6865 - 1 anno - 24x7

Network administrators managing Alcatel-Lucent OmniSwitch 6865 series switches in enterprise environments can rely on this comprehensive 1-year technical support and maintenance service. Available 24 hours a day, 7 days a week, it ensures your critical network infrastructure remains operational with minimal downtime. The service includes advanced hardware replacement, software and firmware updates, and access to online resources, all delivered electronically for immediate activation.

Key specifications

• Service duration: 1 year
• Service availability: 24x7
• Coverage: Alcatel-Lucent OmniSwitch 6865 Series
• Hardware replacement: Advanced replacement (4-hour or next business day)
• Software updates and upgrades: Included
• Firmware updates: Included
• Online resources: Knowledge base and documentation access
• Technical support access: Phone and web portal
• Service delivery: Electronic license

Why choose it

This service provides peace of mind with round-the-clock access to expert technical support and rapid hardware replacement, minimizing network disruptions. Regular software and firmware updates keep your switches secure and performing optimally, while online resources empower your IT team with self-service troubleshooting. The electronic delivery ensures instant activation, so your coverage begins without delay.

Ideal use cases

• Enterprise networks requiring maximum uptime for mission-critical applications
• IT departments needing 24x7 support for OmniSwitch 6865 deployments
• Organizations seeking to extend the lifecycle of their network hardware with expert maintenance
• Businesses wanting predictable support costs and rapid issue resolution

Good to know

The service is delivered as an electronic license, and support is available in multiple languages with English as the primary language. Remote support is the primary method, with on-site support available as an optional tier. The service includes a defined service level agreement (SLA) with specified response and resolution times, ensuring accountability and performance.